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Postage & Delivery

How are my parcels delivered and which service should I choose?

We prefer Australia Post - but its your choice between Australia Post Eparcel or StarTrack services. If you do not see a Startrack option at time of checkout - its because they don't deliver to your post code. We suggest using a work/business address if no one will be home to accept your parcel. Delivery times between Australia Post & Startrack are all very similar, but Aust Post does provide a much better service to regional and remote areas. If you live on a dirt road or a little out of the way - please use Australia Post to avoid delivery issues.

Australia Post - will deliver to a PO Box. Your parcel will need to be signed at time of delivery. You can provide us an Authority to leave the parcel in a safe location, at your risk. If you are not at home when they attempt to deliver (and you don't provide us an Authority to leave - see below) or if their is no courier service in your area, your parcel will be left to collect from your local post office. A parcel collection notice will be left in your mail box and you will need to provide identification and a digital signature to receive your parcel.

Startrack - under our contract they will not deliver to a PO Box or Post Office. You can only use Startrack if you provide us with an Authority to Leave, in case no one is home. This is because Startrack charge a $35 redelivery fee if they cant deliver the parcel. Ouch. We suggest you use a work or business address. If you live in a more regional area or more than 5km out of town - Startrack may experience issues delivering to you. So please use common sense and use Australia Post in these circumstances to avoid being charged a redelivery/collection fee later by Startrack.

We aim to ship all orders within 1 business of receiving your order. For Express services - we need your order before 12pm to be able to ship the same day (subject to our work load.) Aust Post & Startrack pickup from our warehouse at 2pm each day.

Authority to Leave (ATL)

We do provide you the option to give the delivery service the 'Authority to Leave' the parcel if no one will be in attendance at time of delivery. By ticking the box to allow 'Authority to Leave' when you checkout your order, you agree to take full responsibility and liability if your parcel is left in an unsuitable location, lost, stolen or damaged after the parcel has been left by the courier. Parcels do get stolen, wet or chewed on by the family pet. A better option is to have your order delivered to your work address. You will need to leave us detailed instructions for where and how to leave your parcel in the details area provided during checkout.

Can we visit you directly to pickup orders?

At Caribu, we maintain a large online sales operation and our warehouses are closed to the general public. We do not permit customers on site at our Warehouses to either purchase or exchange rugs. Our pricing structure with very low prices, reflects our streamlined approach to handling & delivery. If you need to exchange rugs, they will need to be sent back to us via post with a RA number - sorry, no exceptions.

Why are we not open to the public? Ultimately it saves you, our customers money. At Caribu we are still a family run & staffed business. We are primarily concerned in the online distribution of high quality equestrian products nation wide. We are able to offer our range at prices significantly cheaper, for a much higher quality product than traditional saddleries can offer. Our Distribution center and work flow is designed to meet our high volume Mail & Internet turnover. Unfortunately we don't structure our business to deal retail direct and the high over heads involved. To support our local customers we offer free shipping for all orders over $70. 

I haven't received my parcel - how can I check where it is?

When you order leaves our warehouse you will receive two emails. The first e-mail comes from Caribu - and lets you know your order has been processed and sent to dispatch. The second e-mail comes directly from Australia Post or Startrack and contains your tracking number. These emails are send every afternoon at the same time your parcel is loaded into the courier trucks.

Sometimes these e-mails can end up in your spam folder. Before contacting us regarding the location of your parcel, please locate your tracking e-mail and check the delivery status online. Don't hesitate to contact us if you still have an issue.

To check your tracking number with Australia Post click here.
To check your tracking number with StarTrack click here.

How can I see what your capped postage costs might be before I order?

To see what postage costs are - just add the item you are interested in to our shopping cart. Postage cost is available immediately on the cart page to view and will vary depending on your post code.

How much is postage?

We believe we offer some of the most competitive pricing for delivery of any online Equestrian Supplier. We don't add postage into the price of our products so that we can then appear to offer 'Free postage', this ultimately costs you more. Instead we offer great Rug prices up front - and charge you actual postage charges based on your post code!

Capped Shipping
*Rates above reflect the cheapest capped rate available between Aust Post or Startrack

Capped Postage* on orders over $200:

We like to reward you for your loyalty and now offer flat rate capped shipping via certain carriers on all orders over $200* - regardless of how many rugs you order. Another great way to save at Caribu! For larger orders we use either StarTrack or Australia Post depending on who offers us the best rate. To have goods ship via StarTrack we can only deliver to a physical address (No Po Boxes) and you need to provide us with an Authority to leave the parcel (we suggest use a business address so there is no risk of theft etc)

Orders over $200* are capped at the rates shown below depending on which service you use.

State

Australia Post
Capped Rate

Startrack
Capped Rate
Qld - Sunshine Coast
(P/codes 4550 to 4579
& 4506 to 4519 only)
Free Delivery on
orders over $70
N/A
Queensland
$14.95
N/A
Sydney CBD
$16.95
$16.95
NSW (Country)

Under 20kg $20.95
Over 20kg $29.95

$17.95
Victoria (CBD/Metro)
Under 20kg $20.95
Over 20kg $29.95
$17.95
Victoria (Country)
Under 20kg $26.95
Over 20kg $38.95
$18.95
Adeleaide Metro
Under 20kg $22.95
Over 20kg $39.95
$19.95
SA Country
Under 20kg $27.95
Over 20kg $39.95
$19.95
Tasmania
$21.95
N/A

WA (Perth Metro)
Capped under 12kg only

$22.95 N/A
WA (Country)
N/A
N/A
Northern Territory
N/A
N/A

(* Capped shipping excludes all of NT and all of WA, outside of the Perth metro area. For Perth Metro, capped shipping will apply for orders over $200 but under 12kg. Based on order total after any discounts are applied and before postage is added.)

What if i am spending less than $200?

To get an accurate postage estimate, simply add the items you are interested in to the Shopping Cart. Once added to the cart you will be taken to the Cart window where you can enter your post code. You can then "Checkout" or "Continue Shopping" and each time you add an item to the cart a new postal rate will be displayed. You can close the cart at any time with no obligation to purchase. You will find that postal charges increase minimally after adding your first product - so you can save postal costs on multiple items.

Greater Sunshine Coast 'Locals' Free Delivery

We offer free delivery on orders over $70 across a large range of Sunshine Coast post codes, from Gympie to Deception Bay - so take advantage of our great offer & save yourself both time and fuel. (Postcodes 4550 to 4579 and 4506 to 4519). Based on order total after any discounts are applied. (Does not apply to Ebay purchases) Free postage only applies for your initial purchase, if you return an item to us to exchange, we will charge a very reasonable flat rate $10.95 delivery fee to send you your replacement.

Capped Shipping

Express Delivery is available.

Express Post costs jump significantly when your order exceeds standard Express Post Satchel weights and dimensions. Most of our products exceed satchel sizes and need to be sent as an Express Parcel. Express Post charges can climb significantly once your order exceeds 5 kg. All parcels are sent Express with Australia Post or Startrack. Most Express items arrive between 1 and 2 days. To get overnight delivery you need to sure you are in one of Australia Posts Next Day Guaranteed Delivery Postcodes. You can see a full list here.

For many locations Express Post doesn't mean overnight delivery, it means your order will be sent with an Express service. Australia Post/StarTrack picks up from our warehouse at 2.00pm each day and we need to receive your Express order before 12.00pm to make our daily cutoff.

We no longer allow local collection of orders or direct purchasing on site from our warehouse. By focusing on our wholesale/mail order sales, we can continue to provide you with a growing range of quality products, at unbeatable wholesale prices.

Delivery Times:

We aim to ship all orders within 1 business day of receiving your order. If there is a delay for any reason, we will notify you asap via e-mail. We say to allow up to 4 to 7 business days for delivery within Australia. However most of our customers find that their order arrives in much less time, usually 3 to 4 business days for eastern states.

After dispatch, you will receive a separate e-mail with your Tracking Number. If you have not received your order within a reasonable length of time, we would appreciate you first enter your Eparcel tracking number on the Aust Post or Startrack web site to receive an update on your parcels location or check with your local post office first. Often your parcel is waiting for collection - and the local post master has failed to send you a parcel pickup notice.

State Delivery Time
Qld

SE QLD - 1 to 2 Business Days
Qld Country - 3 to 4 Business Days

NSW NSW Metro - 2 to 3 Business Days
NSW Country - 3 to 4 Business Days
ACT 2 to 3 Business Days
VIC VIC Metro - 3 to 4 Business Days
VIC Country - 4 to 6 Business Days
SA SA Metro - 3 to 5 Business Days
SA Country - 5 to 7 Business Days
TAS 4 to 7 Business Days
NT 5 to 8 Business Days
WA WA Metro - 4 to 6 Business Days
WA Country - 7 to 10 Business Days